Yprime

Digitising Consent in Clinical Trials

Client: YPrime

Role: UX Strategist

Timeline: July 2022 – April 2023

Platforms: Web & Tablet (for study coordinators at clinical sites)

Challenge

YPrime wanted to replace a manual, paper-based participant consent process with a streamlined digital experience for medical trial sites. The process had to be efficient, intuitive, and compliant with regulatory standards—while validating core business assumptions in real use cases.

Design Goals

Develop a guided interface for study coordinators managing participants

Ensure cross-device usability (desktop & tablet)

Enable easy access to consent status and actions

Validate usability and product-market fit through testing

My Role

As UX Strategist, I led the design and research process from early ideation to real-user testing:

Synthesised stakeholder input and business assumptions into workflows

Created initial UI concept and iterated with tech validation

Collaborated with dev teams on staging environment implementation

Recruited participants and conducted moderated testing

Synthesised insights and presented actionable feedback to stakeholders

Process Overview

1. Concepting & Alignment

Mapped out user flows, needs, and system logic based on site coordinator tasks.

Output: Initial interactive prototype

2. Iteration & Implementation

Collaborated closely with the development team for rapid UI integration and adjustments based on constraints.

Output: Fully clickable staging environment

3. Usability Testing

Recruited 7 participants from real clinical settings

Conducted moderated sessions with the staging product

Identified 6 usability issues → delivered quick wins

All core business hypotheses validated

UI Highlights

Consent Manager Dashboard

Shows live patient status overview with easy access to consent actions.

Consent Form Flow

Walkthrough for coordinators to confirm signatures and give approval.

Results

6 quick UX fixes implemented before launch

Confirmation that a digital approach was feasible and welcomed by users

Improved cross-team visibility into user needs and consent flow complexity

Prepared foundation for future improvements: mobile support, analytics, localization

Reflection

Designing for healthcare required balancing efficiency, clarity, and compliance. Testing with real users gave the team the confidence to move forward and fine-tune the roadmap based on real-world feedback—not assumptions.